Gagan Sales & Services has a clear No questions asked Refunds policy. This has been our main USP over the years in our realm of business. Refund would always be via cheque, Account Transfer, Or Through payment gateway and would be dispatched within 7 working days of
receipts of a refund request (via mail, courier). The same policy further is governed by the below mentioned basic policies which are broken down into 3 Sections 1) Cash Payment 2) Online Payment 3) Cheque Payment.

Cash Payment:

All payment received for products or services purchased from us are covered under the Gagan Sales & Services Refund Policy.

• A valid physical or online receipt should be available at the time of requesting for a refund.
• In case of tangible products bought the refund is subject to return of product in original packing with all requisite hardware and catalogues. The product should be in the same condition as was at the time of delivery along with the catalogues, where a
  transaction fee of 6% would be deducted and the refund would be given.
• In case of any other intangible service has been rendered like extra early delivery cost or faster activation service a suitable refund after expense deduction of 6% would be given.

Online Payment:

• The amount which would be refunded would be the same as received from the online Payment Gateway partner. Any deductions done before we receive the payment would be borne by the customer which may be upto 6%.
• The rules for Tangible and intangible services remains the same as in the case of Cash Payment.
• In case of dual payment complete documentary evidence of the dual payment would have to be provided in hard copy or via email.

Cheque Payment:

As a policy we do not except cheque payments. In a rare occasion if we do expect after an explicit confirmation all refunds are subject to clearing / encashment of cheques. Any related service charges which would have had to pay to the bank would be deducted at the time of refund. The rules for Tangible and intangible services remains the same as in the case of Cash Payment Above all any taxes, deductions which have to be paid per the rule of the land would be deducted from the final reimbursement. Basic rules related to refunds post fulfillment of service or delivery of product are:

• No refund request would be entertained after 15 days of delivery. These days would include weekdays and national holidays.
• In case the customer have not provided the mandatory documents as mandated by TRAI (GOI Telecom Body) for the activation of a Telecom connection this would be treated as breach of trust and no refund would be provided.
• In case the customer does not reside at the address / or not available at the address for which the address proof is provided and hence leads to Address Verification (TRAI Requirement) negative per the Telecom service provider we would not liable to provide
  any refund.
• Any issue related to speed or network would have to followed up with the respective Telecom service provider. No refund request for the same would be entertained as such refund would have to provided by the service provider directly.

To cancel his/her Subscriber Account Subscriber can place a request for Cancellation with the Company by any of the following methods:

Mail Us: care@gagansalesandservice.com

Terms & Conditions:

These terms and conditions outline the rules and regulations for the use of Gagan Sales And Services’s Website, located at www.gagansalesandservices.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Gagan Sales And Services if you do not agree to take all of the terms and conditions stated on this page.

• The Company will refund only the balance in the Subscriber Account after all costs, charges and expenses that the Company may incur are adjusted.
• The Refund processed by the Company shall only be of the unutilized Account Balance in the Subscriber Account remaining at the time of the Cancellation, and shall not include either of the following: cost towards CPE purchased by the Subscriber, CPE Rental, Network Capacity Fee, Installation Fee, Activation Charges, Subscription Fees, or Tax collected by the Company or payable to the Company, unless otherwise agreed by the Company.
• All refunds shall be made via NEFT only, no cash refund shall be made to any Subscriber.
• Subscribers who have cancelled their Subscriber Account and taken Refund will not be allowed to reactivate the connection.
• Subscriber will have to share the scanned copy of cancelled cheque to initiate NEFT.
• In the event the Company requires any Subscriber to provide any required information, including documents to initiate the Cancellation process and eligibility of Refund amount, then such Subscriber shall provide such information and documents to the
  Company.
• In addition to the terms and conditions stated here, the Subscribers shall be bound by the terms and conditions stipulated in the Subscription Contract and such other documents, that may be all found on the Company website www.gagansalesandservice.com. The documents referred above will be collectively referred herein as Subscription Contract.
• The Company reserves the right at any time, without prior notice, without assigning any reason and without any liability whatsoever, to add or vary all or any of the terms and conditions or to replace, wholly or in part the Refund Policy.
• All capitalized terms used herein shall have the same meaning as ascribed to them in the Subscription Contract.
• In the event of any inconsistency between the Subscription Contract and these terms and conditions, in so far as this Refund Policy is concerned, the later shall prevail.
• Headings used herein are for convenience only and do not affect the interpretation of the Refund Policy.
• Any disputes, differences or questions, which may arise at any time hereafter between the Company and the Subscriber (individually referred to as ‘Party’, and collectively as ‘Parties’), touching the true construction of these terms and conditions or performance of the obligations or enforcing any rights and/or liabilities of the Parties hereunder, shall be first amicably resolved between the Parties within 30 (thirty) days from the date on which such dispute was raised by a Party and communicated to the other Party in writing failing which the dispute shall be referred to a sole arbitrator of the Indian Council of Arbitration (ICA). The arbitration shall be conducted in accordance with the Rules of Arbitration of the Indian Council of Arbitration and shall be subject to the provisions of the Arbitration and Conciliation Act, 1996, as amended or any statutory modifications or re-enactment there of for the time being in force. The venue of such arbitration shall be at Mumbai and the Courts at Mumbai alone shall have exclusive jurisdiction to deal with the arbitration proceedings and the awards in accordance with law. The arbitration proceedings shall be
  conducted in English language. The award passed by the arbitrators shall be final and binding upon the Parties.
• Subject to the arbitration clause, these terms and conditions shall be construed and governed by the laws of India and the Parties agree to submit to the sole and exclusive jurisdiction of the courts of Haryana.